We’re roughly six months into SotMK and the amount of misinformation that is still passed on to guests is alarming. I’ve always stuck up for the cast members working this attraction and will continue to do so. However the lack of communication among those on stage and off stage is simply unacceptable. I’m not sure if coordinators, management, or any other higher ups know exactly what your cast members are telling guests in regards to SotMK. The better question is, do you even care?
I have the responsibility of gathering as much information and asking as many questions as I can for the purposes of writing this blog. The SotMK community is a large one and I have taken it upon myself to do my best to bring them any and all information. With that said when I’m at the Magic Kingdom I try to talk to as many cast members as I can. For the most part all of them have friendly and warm personalities which is a plus. However most of them have no clue what is going on with this attraction. Which is a major problem. Here’s some of the things I’ve been told by cast members about SotMK in the past few weeks.
- “You can still get cards 61-70 in the packs we hand out, it’s like 1 in 1000.”
- “The medium/hard levels are never coming back, the Imagineers told us so.”
- “I only need your park ticket to give you spell cards.”
- “I only need your key card to give you spell cards.”
- “I need both your key card and park ticket to give you spell cards.”
- “Yeah the system crash was due to a server overload.”
- “I don’t know why the system crashed.”
- “Oh, we’re going to start selling the cards?”
At the risk of sounding even more redundant I’ll stop there. I understand there is a decent amount of cast member turn over at this location. Which is likely due to the Disney College Program, and the fact this cast is considered Main Street Ops and is not solely devoted to SotMK. However it’s no excuse to have a bunch of people working in an area in which they aren’t given any information about. Thus when approached with a question they don’t have an answer for, at the risk of upsetting the guest they’ll make up something off the top of their head. I’d have to equate that to having a Jungle Cruise Skipper that doesn’t know the spiel. It’s bad show. Get with it, everyone needs to be on the same page and there needs to be some consistency. To be completely honest I think we’d all rather be given the stock “I don’t know.” Instead of being fed nonsense. Take some pride in this attraction, the guests deserve better.