Tech Support

Who do I contact if a portal is not working?

You may notify any cast member near the portal who will then notify the kiosk station cast member.  The best way is to go to one of the kiosk stations and let a cast member know. The cast members do not know if a portal is down unless they are told.

What happens if I lose or misplace my portal key card?

You may go to any one of the kiosk locations and a cast member will reissue a replacement key.

How do the portals work?

“Disney Magic.”  Actually the technology used are flat screen monitors, cameras, an RFID reader, and a linked computer system.

How do the cameras work?

The cameras work by reading the image of the unique border card symbol.  The computer then looks at three points on the image frame and the background.  The points are located at the top and the sides.  At least one needs to be showing.  The frame images should be smaller versions of the background.

How many cameras are at a portal?

There are at least two cameras at a portal with some having three.

How do I know the portal read all my cards?

This will depend on the animation as all animations will include a different sound and graphical representation.  Some animations will cover the whole portal.

Since multiple cards can be played at the same time, are there particular combos
out there?

There are a few known combos out there.  However, it is best to figure it out on your own or you can ask around.  The best know combos are the princess and their
corresponding prince or cards from the same story.

Can I leave in the middle of playing and come back later?

Yes.  You may suspend your playing to do other things and then resume where you left off. However, if the lines were not long when you left, they may be longer when you come back.

How long does my key card stay active?

According to the senior cast members, the key card will stay in the system indefinitely. However, this may change in the future.

When is the best time to play Sorcerers of the Magic Kingdom?

This will depend on the calendar year.  As a general rule, park opening and near park closing are the best times with the shortest queue.  However, park opening will always be similar since the park closing will vary depending on the time of year.

Are the portals open during extra magic hours?

This may vary.  The portals should be open during morning extra magic hours, however evening extra magic hours will vary. It is best to ask a coordinator at the Fire Station kiosk.

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5 thoughts on “Tech Support

  1. Cards actually now only stay active for two weeks. We have passes and had visited Magic Kingdom in late Aug were halfway done came back in Oct. to finish and hopefully level up but ended up having to re-start 😛

    • The reason you had to start over is because there had been several system outages. The Keycards store all games indefinitely barring any unforeseen outages/problems with the system.

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